Host Genie is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
We may collect the following personal information:
- Full name and company name
- Email address and phone number
- Billing and payment details
- Domain registration details
- IP addresses, browser type, and usage data
- Any information you voluntarily provide through forms or support requests
How We Use Your Information
We use personal information to:
- Provide and manage our services
- Process payments and invoices
- Register and manage domains and hosting accounts
- Communicate service updates, support responses, and notices
- Improve website performance and user experience
- Comply with legal and regulatory obligations
POPIA Lawful Processing Grounds
We process personal information based on:
- Your consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
POPIA Compliance: All processing activities comply with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) of South Africa.
POPIA Compliance Statement
Host Genie complies with the Protection of Personal Information Act (POPIA) and processes personal information lawfully and responsibly. We ensure:
Purpose Limitation
Personal information is collected only for specific, explicit, and legitimate purposes
Minimal Collection
We collect only information necessary for the intended purpose
Data Accuracy
We maintain accurate and up-to-date information
Security Safeguards
Appropriate technical and organisational security measures
Transparency
Clear communication about how we process your information
Accountability
We take responsibility for POPIA compliance at all levels
You may contact us to exercise your POPIA rights or lodge a POPIA-related request.
Information Regulator (South Africa)
You may lodge complaints with the Information Regulator of South Africa:
Website
Address
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Contact
Email: complaints.IR@justice.gov.za
Phone: 010 023 5200
Information Sharing
We do not sell your personal information.
We may share information with:
- Payment processors
- Domain registries
- Hosting infrastructure providers
- Legal or regulatory authorities when required
All third parties are required to protect your information in accordance with POPIA requirements.
Data Security
We implement appropriate technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, or disclosure.
Security Measures Include: Encryption, access controls, regular security audits, and staff training on POPIA compliance.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Retention periods comply with POPIA requirements and South African legislation.
Your POPIA Rights
You have the right to:
Access Information
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Object to Processing
Object to certain processing activities
Withdraw Consent
Withdraw consent where processing is based on consent
Lodge Complaint
Lodge a complaint with the Information Regulator of South Africa
Cookies
Our website may use cookies to enhance functionality and analytics. You may disable cookies via your browser settings.
Cookie Notice: We use only necessary cookies for website functionality. Analytics cookies are anonymized and used solely to improve user experience.
Contact
For privacy-related inquiries or to exercise your POPIA rights:
Contact Information
Phone
Note: For POPIA complaints, you may also contact the Information Regulator directly at complaints.IR@justice.gov.za or 010 023 5200
This Privacy Policy is compliant with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) of South Africa.