Refund Policy
This policy explains how refunds are handled for Host Genie services.
/* Refund Policy Styles – Scoped and Safe for Elementor */
.hostgenie-refund {
font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen, Ubuntu, sans-serif;
line-height: 1.7;
color: #333;
max-width: 1000px;
margin: 0 auto;
padding: 20px;
}
/* Reset only within our container */
.hostgenie-refund * {
box-sizing: border-box;
margin: 0;
padding: 0;
}
.refund-header {
margin-bottom: 40px;
padding-bottom: 20px;
border-bottom: 2px solid #00BA7F;
}
.refund-header h1 {
color: #000;
font-size: 2.5rem;
margin-bottom: 10px;
font-weight: 700;
}
.last-updated {
background: #f5f5f5;
padding: 10px 20px;
border-radius: 5px;
display: inline-block;
margin-top: 15px;
color: #666;
font-size: 0.95rem;
}
.policy-overview {
background: linear-gradient(135deg, #fff8f5 0%, #fff0f0 100%);
padding: 25px;
border-radius: 8px;
border-left: 5px solid #00BA7F;
margin-bottom: 40px;
}
.refund-section {
margin-bottom: 40px;
padding-bottom: 30px;
border-bottom: 1px solid #eee;
}
.refund-section:last-of-type {
border-bottom: none;
}
.section-title {
display: flex;
align-items: center;
margin-bottom: 20px;
}
.section-number {
background: #00BA7F;
color: white;
width: 36px;
height: 36px;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-weight: bold;
margin-right: 15px;
flex-shrink: 0;
}
.section-title h2 {
color: #000;
font-size: 1.4rem;
margin: 0;
}
.section-content {
padding-left: 50px;
}
.section-content p {
margin-bottom: 15px;
color: #444;
}
.section-content ul {
margin-left: 20px;
margin-bottom: 20px;
}
.section-content li {
margin-bottom: 10px;
position: relative;
padding-left: 5px;
}
.highlight-box {
background: #f8fffc;
border: 1px solid #5CEABB;
padding: 20px;
border-radius: 6px;
margin: 20px 0;
}
.warning-box {
background: #fff8f5;
border: 1px solid #ffb347;
padding: 20px;
border-radius: 6px;
margin: 20px 0;
}
.refund-process {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
gap: 20px;
margin: 30px 0;
}
.process-step {
background: #f8fffc;
padding: 25px;
border-radius: 8px;
border: 1px solid #e0f7ef;
}
.process-step h4 {
color: #00BA7F;
margin-bottom: 15px;
font-size: 1.1rem;
display: flex;
align-items: center;
}
.step-number {
background: #00DC93;
color: white;
width: 30px;
height: 30px;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-weight: bold;
margin-right: 10px;
flex-shrink: 0;
}
.contact-section {
background: linear-gradient(135deg, #00BA7F 0%, #00DC93 100%);
color: white;
padding: 30px;
border-radius: 10px;
margin-top: 40px;
}
.contact-section h3 {
color: white;
margin-bottom: 20px;
font-size: 1.5rem;
}
.contact-info {
display: flex;
flex-wrap: wrap;
gap: 20px;
}
.contact-item {
flex: 1;
min-width: 250px;
background: rgba(255, 255, 255, 0.1);
padding: 20px;
border-radius: 6px;
}
.contact-item a {
color: white;
text-decoration: none;
font-weight: 600;
}
.contact-item a:hover {
text-decoration: underline;
}
.icon {
margin-right: 8px;
}
/* Responsive Design */
@media (max-width: 768px) {
.hostgenie-refund {
padding: 15px;
}
.refund-header h1 {
font-size: 2rem;
}
.section-content {
padding-left: 0;
}
.section-title {
flex-direction: column;
align-items: flex-start;
}
.section-number {
margin-bottom: 10px;
}
.refund-process {
grid-template-columns: 1fr;
}
.contact-info {
flex-direction: column;
}
.contact-item {
min-width: 100%;
}
}
Last updated: 15 October 2025
Important Notice: Due to the nature of digital services, refunds are limited and subject to the terms below. Please read this policy carefully before making a purchase.
General Policy
Due to the nature of digital services, refunds are limited and subject to the terms below.
Key Principle: Most digital services are non-refundable once delivered or activated, unless otherwise specified in this policy.
Hosting Services
- Hosting plans may be eligible for a refund within 7 days of initial purchase.
- Refunds do not apply to renewals or upgraded plans.
- Accounts suspended for policy violations are not eligible for refunds.
- Refund requests must be made before the 7-day period expires.
⚠️ Note: If you’ve used more than 50% of your allocated resources or violated our Terms of Service, you may not be eligible for a hosting refund.
Domain Registrations
- Domain registrations, transfers, and renewals are non-refundable.
- Domain fees are paid directly to registries and cannot be recovered.
- Once a domain is registered in your name, the transaction is complete.
Registry Policy: ICANN and ZACR regulations do not allow refunds for domain registrations once they are processed.
Website Design & Custom Services
- Deposits for custom work are non-refundable once work has commenced.
- Completed work is not refundable.
- Partial refunds may be considered for incomplete work, at our discretion.
- All custom work requires a signed agreement before commencement.
⚠️ Important: Review all project specifications and requirements before approving work to commence. Changes after approval may incur additional charges.
Add-ons & Third-Party Services
- Email hosting, SSL certificates, and QR code services are non-refundable unless stated otherwise.
- Third-party products and licenses are subject to their respective refund policies.
- Once activated, most add-ons cannot be refunded.
Third-Party Licenses: Software licenses, themes, and plugins are typically non-refundable as per developer policies.
Refund Processing
1 Submit Request
Email your refund request to sales@hostgenie.co.za with your account details and reason for request.
2 Review Period
We review your request within 3-5 business days to determine eligibility.
3 Approval & Processing
Approved refunds are processed within 7–14 business days via the original payment method.
Processing Time: Refunds may take additional time to appear in your account depending on your bank or payment provider.
Contact
For refund requests or questions about this policy:
Refund Request Contact
Email Address
Please include your account email and order number
Processing Time
3-5 business days for review
+7-14 days for payment processing
This Refund Policy is part of our Terms of Service. By purchasing our services, you agree to this policy.